How VICA Works

Virtual Care is relatively simple. From work, from home, from anywhere in New York State, you can use VICA for common, urgent conditions that do not require an office visit.

VICA can be downloaded from the App Store and on Google Play. Once downloaded, simply register and request a virtual appointment. In the appointment, you can see the Community Care Physicians' provider and the provider can see you.


Cost to Use VICA

There is no fee to download the VICA app from the App Store or on Google Play. Similar to an appointment at your doctor’s office, there is a fee for your visit with the practitioner. VICA costs $45 a visit. The advantage is that you don’t have to travel to the doctor’s office or take a morning off of work. You are seen for your appointment in a location convenient for you – at home, at work, or anywhere in New York State.

Your visit fee includes consultation with a provider to discuss the issue at hand, with treatment and recommendations based on dialogue and presentation (such as prescriptions, recommendation of specialists, and testing when appropriate). VICA offers convenience care and is not a part of medical benefit. However, you can submit for reimbursement through HRA (health reimbursement account) or flexible spending account. If you are written a prescription during the visit, the prescription will apply to your medical benefit.

How to Get Started

Provider video chat with patient

Interested in how VICA works? Check out the step by step instructions — starting with downloading the app to receiving your care.

Get Started - Step by Step

Technical Requirements

VICA is currently available on the iPhone versions 5 or newer, iPad 2 or newer, with iOS8 or newer, and Android smartphone running 4.1 or newer.

All you need is a reliable WiFi or data connection. We recommend you use a cellular data or private secure network when speaking with the provider. Just as Community Care protects payment and health information in our offices, we also do so through our technologies. Information on the app complies with all HIPAA regulations and requirements.

Download on the App Store.    Download on Google Play.

Apple, the Apple logo, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google Inc.

VICA Hours

Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm

Secure and HIPAA

VICA is secure and protects your health information, just as we do in our physical offices.

Documentation of Your Visit

Your virtual visit will be documented in your electronic medical record. Your primary care provider will also be notified of your visit.