Roles of Patient and Physician

Connecting the dots...together.

Your care team will take the time to get to know you, your personal situation and your family, while supporting your healthcare needs throughout your lifetime. As a provider of primary care services, we promise to:

• Learn about you, your family, life situation, and health goals and preferences. I will remember these and your health history every time you seek care and suggest treatments that make sense for you.
• Take care of any short-term illness, long-term chronic disease, and your all-around well-being.
• Keep you up-to-date on all your vaccines and preventive screening tests.
• Connect you with other members of your care team (specialists, health coaches, etc.) and coordinate your care with them as your health needs change.
• Be available to you after hours for your urgent needs.
• Notify you of test results in a timely manner.
• Communicate clearly with you so you understand your condition(s) and all your options.
• Listen to your questions and feelings. I will respond promptly to you - and your calls - in a way you understand.
• Help you make the best decisions for your care.
• Give you information about classes, support groups, or other services that can help you learn more about your condition and stay healthy.

We also encourage you as the patient to be in charge of your own health by participating in your care and communicating openly with your care team.

We trust you, as our patient, to:

• Know that you are a full partner with us in your care.
• Come to each visit with any updates on medications, dietary supplements, or remedies you're using, and questions you may have.
• Let us know when you see other health care providers so we can help coordinate the best care for you.
• Keep scheduled appointments or call to reschedule or cancel as early as possible.
• Understand your health condition: ask questions about your care and tell us when you don't understand something.
• Learn about your condition(s) and what you can do to stay as healthy as possible.
• Follow the plan that we have agreed is best for your health.
• Take medications as prescribed.
• Call us if you do not receive your test results within two weeks.
• Contact us after hours only if your issue cannot wait until the next work day.
• If possible, contact us before going to the emergency room so someone who knows your medical history can care for you.
• Agree that all health care providers in my care team will receive all information related to your health care.
• Pay your share of any fees.
• Give us feedback to help us improve our care for you.

How well are we doing at implementing medical home concepts? Community Care Physicians has received NCQA recognition at the highest level (Level III) across our primary care offices. Read more about what this means.