mycareDOT™ can be used to establish your personal health record or the personal health record of your family members, as well as to communicate with your doctor’s office. To get the most out of this system, Community Care has requirements for using this system. You must accept the terms of these Terms and Conditions in order to utilize mycareDOT™

Use of mycareDOT™

1. The following types of information and content are acceptable for inclusion in communications using your mycareDOT™ account:
1. Prescription requests for non-controlled substances.
2. Appointment requests.
3. Insurance updates.
4. Change of address.
5. Medical reminders.
6. Disclosure of some test results.
   
   
2. The following types of information and content are NOT acceptable for inclusion in communications using your mycareDOT™ account:
1. Highly sensitive information such as mental health records.
2. HIV or sexually transmitted disease information.
3. Medical information related to pending legal claims or litigation including worker’s compensation.
   
   
3. E-mail is never appropriate to use in emergency situations.
   
   
4. The portal cannot be used for emergencies or time-sensitive matters.  It should be used with caution and on a limited basis. This communication should not replace your regularly scheduled office visits or times when your doctor suggests you come into the office for a visit.   It is an additional option and not a replacement. Not all issues can be handled within the portal. Your doctor alone will decide which medical topics are appropriate for online communications and with whom we communicate with online.  You may be directed to contact us via telephone or in person at any time.

1. Your communications using your e-mail account may be processed by any member of the medical office team including (but not limited to) your provider, nurses, aides, or the receptionist.
   
   
2. The patient is responsible for taking reasonable steps to insure that no unauthorized person shall have access to and use of your account.  It is the patient’s sole responsibility to:
1. Control the dissemination and use of your access code and password.
2. Authorize, monitor, and control access to and use of your account and password.
3. Promptly inform Community Care Physicians of any need to deactivate your account.
   
   
3. Community Care Physicians will take all reasonably necessary steps to ensure the privacy and confidentiality of your account.

3.     Response Time:

1. Messages from the patient to our office will be processed within 24-48 hours of submission during normal business hours, weekends excluded. We have designated a certain response time for each form of communication accepted in the patient portal. However, there may be circumstances that arise in which this is not feasible. You understand and agree to some variations in response time. In the case that the response time in the patient portal is not appropriate to you, you agree to use other forms of communication with our office (phone or in person discussions).

4.     Use and Retention of Messages:

1. When possible and appropriate, the office will retain electronic and/ or paper copies of patient e-mails and corresponding responses.
   
   
2. You should print or store (on a computer or storage device owned and controlled by you) a copy of all patient portal communications that are important to you for your own medical records.

5.     Personal Calls:

1. Whenever the office or the patient feels that the subject of an e-mail warrants a faster response or escalates into a more serious matter, the use of the telephone becomes the appropriate means of communication.